Cobalt Serenade – Blue Jacquard Stole

At Pinaachi, we take immense pride in offering unique, handcrafted products created by skilled artisans. These products may have slight variations and imperfections, which are a hallmark of handmade items and not defects. We kindly ask our customers to embrace these unique traits as part of the product's charm and authenticity.

However, if your product arrives damaged beyond acceptable variations, we are here to assist you. Please review our return and refund policy below:

Conditions for Return

Eligibility

• Returns are accepted only for domestic purchases. International orders are not eligible for returns or refunds.
• Returns are applicable only if the product arrives damaged or defective due to transit or manufacturing issues.
• Minor variations in color, texture, or finish are not considered defects, as they are intrinsic to handmade products.

Quality Assurance

• All products are thoroughly inspected through a rigorous quality check process before being shipped to ensure they meet our standards.

Timeframe

• Return requests must be raised within 7 days of product delivery. Requests raised after this period will not be eligible for return.

Process

• Contact us via support@pinaachi.com with your order details and photos of the damaged product for verification.
• Once your return is approved, you will receive instructions for shipping the product back to us.

Refund Policy

Inspection

• After we receive the returned product, our team will inspect it to confirm the reported damage.
• The inspection process may take up to 3–5 business days.

Refund Method

• Refunds will be issued in the form of store credits only, which can be used for future purchases on our website.
• No monetary refunds will be provided.

Important Notes

• Domestic Purchases Only: Return and refund policies apply only to domestic purchases within India. International orders are non-returnable and non-refundable.
• Ensure the product is returned in its original packaging to prevent additional damage during transit.
• Shipping costs for returning the product will be borne by the customer unless the damage occurred during transit.
• Store credits will be valid for 1 year from the date of issue.

By purchasing from Pinaachi, you acknowledge and agree to our return and refund policy. Thank you for supporting handmade craftsmanship and empowering artisan communities.

For any questions or concerns, please contact us at:

• Email: support@pinaachi.com
• Phone: +91 9305011328