Return & Refund Policy

At Pinaachi, your satisfaction is our top priority. If something isn’t right, we’re here to help make it right—with a transparent, fair, and fraud-resistant policy.

✅ 100% Money-Back Guarantee

We offer a hassle-free refund for:

  • Lost parcels
  • Transit-damaged items
  • Incorrect or missing items

To claim, a complete unboxing video is mandatory within 24 Hrs (see below).

🛍️ Return & Exchange Eligibility

You are eligible for return or exchange only if:

  • To claim 100% Money-Back Guarantee, you email us at support@pinaachi.com within 24 hours of delivery along with the unboxing video.
  • To initiate return, you email us at support@pinaachi.com within 3 calendar days.
  • The product is in unused, unwashed, unaltered condition.
  • All original tags, packaging, and invoice are intact.
  • You provide a clear, uncut 360° unboxing video, recorded before opening the parcel.

We reserve the right to reject claims without proper video proof.

🚫 Not Eligible for Return/Exchange

We do not accept returns/exchanges for:

  • Items bought on sale, clearance, coupon codes, or other promotions.
  • Customized sarees, such as fall & edging or blouse stitching.
  • Color variations, as slight differences in tone may occur due to screen settings or lighting.
  • Parcels marked Return to Origin (RTO) due to incorrect address or non-availability. Reshipping may be done after additional shipping charges are paid.

🔄 Exchange Policy (Free!)

To request a free exchange:

  1. Email us at support@pinaachi.com within 24 hours of delivery.
  2. Upon approval, we’ll schedule a free reverse pickup.
  3. After quality inspection, your replacement will be delivered within 7-10 business days at no extra cost.

💸 Refund Options

We offer two convenient options:

1. E-Wallet Credit (Recommended)
✔ 100% refund as store credit
✔ +₹100 bonus voucher
✔ Credit is valid for future purchases
✔ Access shared via email/WhatsApp

2. Bank Refund
✔ Approx. 85% refund (after processing fees)
✔ ₹200 reverse pickup charge applies
✔ Processed via UPI or bank transfer within 2–3 business days
✔ No cash refunds

📝 Return Process

  • Initiate Return
    Email us with your Order ID and reason within 3 calendar days.
  • Record a Full Unboxing Video
    Start before opening the parcel and clearly show:
    • Outer packaging
    • Shipping label
    • Product condition

We can’t accept claims without this.

  • Reverse Pickup/Self-Ship
    • Reverse pickup arranged within 2–3 business days
    • If not serviceable, you may self-ship (we’ll share address)
  • Inspection & Refund
    Once we receive and inspect the returned item, and your return is approved, the refund will be credited to your original payment method OR as store credit (whichever is preferred) within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

❌ Cancellation Policy

  • Orders can be cancelled before dispatch only.
  • Once dispatched, the order is subject to our return policy.

📞 Need Help?

We’re just a message away.
📧 Email: support@pinaachi.com
📞 Phone: +91 9305011328
💬 WhatsApp available