Terms & Conditions
Welcome to Pinaachi!
Thank you for visiting our website. By using our website and placing an order, you agree to comply with the following terms and conditions. These Terms govern your access to and use of our services and apply to all users of our platform. Please read these carefully before making a purchase.
1. General
1.1 By accessing our website and purchasing from Pinaachi, you agree to these terms and conditions (referred to as "Terms"). If you do not agree, you may not use our website.
1.2 These Terms apply when you place an order via our website, https://pinaachi.com/ (referred to as "Online Store").
1.3 To transact with us, you must be at least 18 years old or have parental/guardian consent. You must also provide a valid email address and a delivery address within the regions we serve.
1.4 Products sold on the Online Store are for personal use only. Corporate or commercial purchases are not permitted. We do not issue GST invoices for corporate use.
1.5 Pinaachi reserves the right to suspend or terminate accounts for actions that disrupt the site or are detrimental to our business, including but not limited to:
- Posting harmful or inappropriate content.
- Using bots or unauthorized software to interact with the site.
- Attempting to copy, scrape, or reproduce site content.
1.6 We operate exclusively through https://pinaachi.com/. Pinaachi is not responsible for products sold through unauthorized third-party platforms or counterfeit items.
1.7 Pinaachi is operated by Jyoti and Divyansh Saxena which is registered at M-20, Awasvikas, Kalyanpur, Kanpur Nagar, Uttar Pradesh, 208017
2. Pricing and Delivery Charges
2.1 All prices listed on the Online Store are inclusive of applicable taxes but exclude delivery charges unless otherwise specified.
2.2 Delivery charges, if any, will be displayed at checkout. Orders requiring multiple deliveries due to operational constraints will incur no additional delivery fees.
2.3 Discounts, offers, or promotions are subject to specific terms and conditions and are valid only for the specified duration. Discount codes must be applied during checkout to be valid.
3. Ordering
3.1 To place an order, add items to your cart and proceed to checkout. Completing the purchase confirms your offer to buy the items listed.
3.2 After placing your order, you will receive a confirmation email. A contract is finalized only when your order is approved, and you receive a shipping confirmation.
3.3 Orders may be canceled if:
- Items are out of stock.
- Payment verification fails.
- Items are suspected of being purchased for resale or other commercial purposes.
3.4 In the event of cancellation, any payment received will be refunded to the original payment method.
4. Payment Methods
4.1 We accept payments through credit/debit cards, UPI, net banking, and other available options displayed at checkout.
4.2 Payments are processed securely. In case of payment failure, your order may not be completed, and you should contact our customer service for assistance.
4.3 Tax invoices will be sent via email and included in your order package.
5. Shipping and Delivery
5.1 Delivery timelines will be displayed at checkout. Delays may occur due to unforeseen circumstances such as extreme weather or carrier issues.
5.2 If delivery fails after multiple attempts, the order will be returned to us, and a refund (excluding delivery charges) will be processed to the original payment method.
5.3 In case of unserviceable locations or force majeure events, orders may be canceled, and full refunds will be issued.
6. Returns and Refunds
6.1 Returns are accepted only for damaged or defective products. Variations in texture, color, or finish are inherent to handmade products and are not considered defects.
6.2 Return requests must be raised within 7 days of product delivery. Only domestic orders are eligible for returns.
6.3 Refunds are processed in the form of store credits after the returned product passes inspection. For details, refer to our Return and Refund Policy.
7. Product Authenticity and Quality
7.1 All products are handmade and undergo a rigorous quality check before shipping. Slight imperfections reflect the authenticity and uniqueness of handcrafted items.
7.2 Pinaachi disclaims liability for variations caused by device displays or minor differences in dimensions due to material or production methods.
8. Liability
8.1 We are not liable for indirect losses, including loss of profits or opportunities.
8.2 Our liability for damages related to your order is limited to the total price of the order.
8.3 In cases of force majeure (e.g., natural disasters, government actions), Pinaachi is not liable for delayed or canceled deliveries.
9. Complaints and Dispute Resolution
9.1 For complaints, contact us at:
Email: support@pinaachi.com
Phone: +91 9305011328
9.2 Disputes arising from these Terms shall be resolved under the jurisdiction of Kanpur, U.P.
10. Privacy Policy
For information on how we collect, use, and store personal data, refer to our Privacy Policy.
11. Changes to Terms
Pinaachi reserves the right to amend these Terms. Updated versions will be posted on our website and will apply to new orders.
12. Intellectual Property
All content, including text, images, and logos, is the intellectual property of Pinaachi. Unauthorized use or reproduction is prohibited.
13. Communications
By using our website, you consent to receive promotional and transactional communications. You may opt out of marketing emails by following the instructions provided in each communication.